4/9/2023 0 Comments Setting up my passport for macI finally stumbled upon this thread and was inspired to try uninstalling all WD software (including WD Utilities) from my Mac. I had to keep repeating myself and answering the same questions over and over again. WD tech support was quite difficult to work with, since the case would often be assigned to a new tech support representative every time I replied, and even when it wasn’t, they kept responding as if no one had read the conversation thus far. They replaced one of the drives with a My Passport Ultra, and it failed even more catastrophically- when the Mac woke from sleep, the drive’s partition table became invisible to the O/S, and I had to reboot in order to get it back. I tried everything they suggested, and nothing worked. I went back and forth with WD tech support for months. When the Mac woke from sleep, no files or directories were visible on the drive until I force-ejected and remounted them. I had a similar problem with two identical My Passport for Mac 2 TB drives I purchased in January.
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